Global HR Operations Manager 

Location: Parsippany, New Jersey   

Job Overview  

We are seeking an experienced HR Operations Manager to join our team. In this role, you will collaborate with leadership to align HR practices with business objectives across the United States, United Kingdom and Ireland. This role is key to ensuring the smooth operation of our HR function, with a primary focus on managing the employee lifecycle and payroll and benefits administration. You will work closely with our global team and external partners to ensure compliance, efficiency, and exceptional employee experience.  

The ideal candidate will have a proven track record in HR management role, communication skills, and a passion for driving people-centered initiatives in a fast-paced, multinational environment. 

This is a full-time home-based position. 

Key Responsibilities 

Employee Lifecycle Management 

• Maintain accurate employee records within the HR system (HiBob), ensuring data integrity and swift resolution of discrepancies.  
• Create, distribute, and process employment contracts and other HR documents efficiently. 
• Manage onboarding and offboarding processes, ensuring smooth transitions across the USA, UK, and Ireland. 
• Act as the main point of contact for employee data, ensuring accuracy and resolving discrepancies quickly. 
• Provide timely support for employee HR inquiries, delivering high levels of service. 

Payroll and Benefits Administration 

• Manage payroll and benefits processes, ensuring accuracy, competitiveness, and compliance across regions. 
• Collaborate with PEO, EOR and outsourced payroll providers to streamline payroll and benefits processes. 
• Partner with the Finance team on HR-related projects and reporting needs. 

HR Data, Reporting, and Compliance 

• Generate reports and analyze HR data using HR and ATS systems to inform decision-making and monitor compliance with policies.  
• Monitor and apply HR best practices, legal requirements, and industry trends, with a focus on the US employment landscape.  
• Conduct regular HR audits to identify improvement areas and ensure compliance with regional and organizational standards. 

Collaboration and Process Improvement 

• Work closely with recruitment and other teams to attract and retain top talent while addressing regional nuances. 
• Partner with internal teams to continually streamline and enhance operational HR processes, ensuring alignment with company goals and policies.  
• Design and implement initiatives to foster an inclusive and collaborative workplace culture. 

Policy, Culture, and Inclusion 

• Communicate and uphold company policies, promoting alignment with the TM Forum organizational values. 
• Serve as a liaison between teams to ensure consistency in HR practices and communication. 
• Actively champion diversity, equity, and inclusion initiatives to create a culture of belonging and representation. 

It is essential for the HR Operations Manager to demonstrate the following skills and experience: 

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Professional certifications (e.g., SHRM-CP, or PHR) are a plus. 
• 7+ years of progressive HR experience, preferably in a global HR role. 
• In-depth knowledge of employment law and HR best practices (ideally within one or more of the USA, UK and Republic of Ireland). 
• Exceptional interpersonal, communication, and problem-solving skills, with the ability to work effectively across cultures and time zones. 
• Strong analytical, problem-solving, and decision-making skills. 
• Strong collaboration skills, with the ability to influence and build relationships across all levels of the organization.  
• Proficiency in HR platforms, ATS and Microsoft Office Suite. 

Introduction to TM Forum 

We are an alliance of 850+ global companies working together to break down technology and cultural barriers between digital service providers, technology suppliers, consultancies and systems integrators. 

Our work is defined by our members, which include 10 of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services and create technology breakthroughs to accelerate change. 

We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. 

We lead collaboration between CSPs, technology suppliers, consultancies and systems integrators to solve the collective problems of digital transformation: 

• Managing the journey: We help CSPs and their suppliers to navigate their individual digital transformation journeys with applied, collaboratively-developed assets – such as the only industry-agreed Digital Maturity Model, created by the diverse members of the Forum 

• Solving problems fast: Our members leverage the collective intelligence of the industry through our agile, collaborative working groups of CSPs and suppliers to create practical toolkits and widely-adopted frameworks, including Open APIs, that drive the execution of CSP digital transformation. 

• Accelerating innovation: We help our members to cut innovation cycles via our rapid proof-of-concept Catalyst Program and provide pragmatic advice on the latest digital business models, technologies and trends through our member-driven research and think tanks. 

Our Values 

At TM Forum, we expect to see our values exemplified in every person who works here. We call this the TM Forum way and it is this which makes this a really special place to work.