Sponsorship Success Manager 

Location: UK (Hybrid)

Introduction to TM Forum

TM Forum is an association of over 800+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change.

We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. You can learn more at www.tmforum.org

At TM Forum, our events are more than just gatherings—they’re dynamic platforms that spark innovation, foster collaboration, and drive meaningful connections across the global telecoms and tech ecosystem. As Sponsorship Success Manager, you’ll play a key role in ensuring our sponsors and exhibitors have an outstanding experience, from initial onboarding to post-event follow-up.

Role Overview

As part of the sponsor success team, you’ll be a trusted partner to our sponsors, ensuring their goals are met with excellence, creativity, and care. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building relationships, and brings a solution-focused mindset to everything they do.

Key Responsibilities

Sponsor & Exhibitor Relationship Management

• Act as the primary point of contact for sponsors and exhibitors, delivering a high-touch, personalized experience.
• Represent TM Forum with professionalism and positivity, ensuring every interaction reflects our values and commitment to excellence.
• Build strong, lasting relationships by understanding sponsor objectives and proactively identifying ways to add value.
• Communicate clearly and confidently across email, phone, and virtual meetings, ensuring timely and accurate responses.

Operational Excellence

• Take full ownership of sponsor deliverables, ensuring every detail is executed to the highest standard.
• Develop and manage tailored communication plans that keep sponsors informed, engaged, and excited.
• Collaborate closely with internal teams (Marketing, Conference Production, Event Operations) to ensure seamless delivery.
• Manage sponsor assets (logos, content, booth plans) with precision and care, ensuring brand consistency across all platforms.
• Provide expert guidance on booth design and logistics, helping sponsors make the most of their presence.
• Deliver exceptional on-site support, resolving challenges quickly and positively to ensure a smooth experience.

Project & Event Support

• Contribute to the creation and refinement of sponsorship materials, bringing fresh ideas and attention to detail.
• Support the development of insightful post-event reports that highlight value delivered and opportunities for future growth.
• Provide responsive support across shared inboxes and assist with broader event operations as needed.

Experience & Qualifications

• Proven experience in event management, project management, sponsorship fulfillment, and/or client success roles.
• A natural relationship builder with a passion for delivering outstanding customer experiences.
• Highly organized, detail-oriented, and able to manage multiple priorities with confidence and calm.
• Excellent communicator—both written and verbal—with a positive, solutions-driven approach.
• Resilient, self-motivated, and energized by challenges and deadlines.
• A collaborative team player who brings enthusiasm, flexibility, and initiative to every project.
• Willingness to travel and work flexible hours, including occasional weekends, to support event success.
• Experience with CRM and project management tools (e.g. Salesforce, Monday.com).
• Experience with Microsoft Office Suite (Teams, Word, Excel, Powerpoint)
• Ability to interpret and work with technical floorplans (desirable).
• Good understanding of print-ready artwork specifications (e.g. bleeds, resolution, formats) and how to brief or assess artwork (desirable).

Diversity & Inclusion at TM Forum

TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws