Head of Communications

Location: London, UK (Hybrid)

About TM Forum

TM Forum is the global industry member alliance for telco and tech companies with over 800 communication service providers, vendors, hyperscalers, consultancies and system integrators, including the world’s top ten communications service providers and top three hyperscalers.

Role Overview

We’re looking for an experienced and passionate Head of Communications to own the TM Forum brand, bringing it to life across external and internal communications.

You’ll lead a high-performing new team to create proven member value, enhancing TM Forum’s brand awareness and reputation with our people, our members, industry influencers, and future talent.

Key responsibilities:

• Define and deliver TM Forum’s brand and communications strategy.
• Manage a dynamic team across external comms, internal comms, and brand design, to deliver award-winning marketing.
• Lead PR, media and analyst relations.
• Own our social media strategy including executive visibility.
• Be responsible for our internal communications strategy, including leadership comms and change initiatives.
• Own the thought leadership and spokesperson strategy, including executive support for key events.
• Create and manage the content strategy and calendar.
• Manage Marketing communications budget, KPIs, and performance reporting.

What you’ll bring:

• 10+ years in B2B or tech marketing communications, ideally globally.
• Proven brand leadership.
• A portfolio of earned-media results and executive visibility programs.
• Demonstrable success partnering with industry analysts and navigating complex technology narratives.
• Confidence using AI platforms and understanding their applicability both internally for TM Forum and across the Telco/Tech and B2B landscape
• Editorial excellence with a strong storytelling, writing, and design sensibility.
• Skilled in team leadership, stakeholder alignment, and performance measurement.

Why Join Us

• Be part of a forward-thinking organization shaping the future of telecommunications.
• Opportunities for professional development and advancement in a collaborative global team.
• A supportive and inclusive work environment that values creativity, innovation, and diversity.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

Diversity & Inclusion at TM Forum

TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws