Introduction to TM Forum  

TM Forum is a global alliance of telco and tech companies, leading the industry in defining the building blocks for new operating models, impactful new partnerships, and advanced software platforms. TM Forum helps its members unlock the value of data to create nearly endless opportunities for players across the communications ecosystem. At DTW – Ignite, Accelerate and Collaboration events, TM Forum provides a platform for industry change-makers to share ground-breaking innovation, market developments, product launches and business transformation journeys. We are the only industry body to count the world’s top 10 CSPs and all the key hyperscalers as active, strategic members. With over 800 members, we are on a mission to reinvent the telco industry as a vibrant part of the digital landscape – and a driving force in shaping its future. To find out more, visit: tmforum.org.    

Role Purpose

The Commercial Manager for TM Forum Insight supports the success of the Insight portfolio by driving revenue delivery, supporting go‑to‑market execution, and strengthening client and sponsor engagement.

Working closely with Research, Marketing, Membership, and Sales teams, this role focuses on commercial execution helping ensure Insight products are well‑positioned, effectively sold, and aligned to member and market needs.

The role plays an important part in turning Insight content and activity into clear commercial opportunities, while operating within an established strategic and product framework.

Key Responsibilities

1. Commercial Execution & Revenue Support

Support revenue delivery across the Insight portfolio, including Insight Reports, Digital Summits, digital advertising, and multimedia campaigns.

Work with sales teams to shape commercial proposals, sponsorship packages, and bundled offers.

Track performance against commercial targets and support forecasting, pipeline management, and reporting.

2. Insight Portfolio Support

Act as a commercial point of contact for existing Insight products, ensuring clarity on pricing, positioning, and value propositions.

Support the refinement of existing products and campaigns based on client feedback and sales performance.

Assist with the launch and promotion of new Insight initiatives led by senior stakeholders.

3. Cross‑Functional Collaboration

Work closely with Research, Editorial, Marketing, and Product teams to ensure Insight outputs are commercially viable and clearly articulated.

Help coordinate ways of working across teams to ensure commercial commitments are delivered smoothly.

Support internal alignment between Insight activity and TM Forum’s broader membership and mission priorities.

4. Client & Partner Engagement

Build and manage relationships with sponsors, partners, and clients.

Support commercial conversations with existing accounts, including renewals, upsell opportunities, and campaign delivery.

Participate in client briefings, proposal discussions, and post‑campaign reviews to ensure value delivery.

5. Go‑to‑Market & Sales Enablement

Support the development of sales collateral, pitch materials, and product one‑pagers for Insight offerings.

Work with marketing teams to help promote Insight activity across TM Forum channels, including digital platforms and events.

Contribute to consistent messaging and positioning across campaigns and commercial outreach.

Skills, Experience & Attributes

Essential

• Experience (10+ years) in a commercial, sales, partnerships, or account management role within B2B media, research, events, or technology.

• Strong commercial acumen with experience supporting revenue targets and sales activity.

• Comfortable working cross‑functionally in a matrixed organisation.

• Strong written and verbal communication skills, with confidence presenting to internal and external stakeholders.

• Organised, detail‑oriented, and able to manage multiple commercial workstreams concurrently.

• Preferred

• Exposure to research‑led, content‑driven, or membership‑based organisations.

• Familiarity with the telecommunications or enterprise technology ecosystem.

• Experience supporting sponsorship, advertising, or event‑based revenue models.

Other Requirements

• Comfortable using CRM systems, basic commercial reporting, and sales tools.

• Ability to collaborate with global teams across time zones.

• Willingness to travel occasionally for events, client meetings, or internal planning sessions.

Diversity & Inclusion at TM Forum

At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.