• Oversee software development, digital platform engineering capabilities, infrastructure, and internal systems.

• Own information security strategy, governance, compliance and operational risk management.

• Drive technology innovation, tooling, automation and continuous improvement.

• Manage vendor and partner relationships to maximise value and delivery quality.

3. Data Strategy & Transformation

• Lead TM Forum’s data strategy, ensuring high‑quality, trusted data to power decision making.

• Develop a data‑smart culture through improved literacy, self‑serve analytics and data governance.

• Oversee analytics initiatives that support organisational goals and member value.

• Embed a “data product” mindset to ensure clarity, consistency and long‑term data stewardship.

4. Governance, Planning & Risk

• Lead governance for IT, digital and data initiatives, including prioritisation and procurement.

• Maintain clear, transparent backlogs, business requirements and prioritisation frameworks.

• Oversee risk management across technology, data, security, disaster recovery, business continuity and compliance.

• Manage budgets for IT, digital, data and AI ensuring efficiency, value extraction and accountability.

5. AI Platforms & Enablement

• Own and operate TM Forum’s AI enablement platforms and supporting foundations (including identity, security, data access patterns, integration and monitoring) to enable safe and scalable AI use across the organization.

• Partner with the organization's AI Strategy & Adoption lead (new role) by translating AI priorities into platform roadmaps, technical delivery plans and operational run capabilities.

• Provide engineering leadership and resources for the build, integration and operation of member-facing web agents and AI-enabled digital features, ensuring they meet required standards for performance, reliability and security.

• Implement and manage responsible and secure AI controls (e.g., access, audit, data protection, model/tool approvals and monitoring) aligned with the Generative AI Policy, in partnership with the AI Strategy & Adoption lead and Information Security.

• Ensure TM Forum’s knowledge assets, data products and digital platforms evolve to be AI-ready from an engineering perspective (e.g., metadata, permissions, APIs, retrieval patterns and content pipelines).

• Manage platform and enablement-related external AI partnerships to maximize value, ensure architectural alignment, and maintain operational quality.

6. People Leadership

• Lead and develop the functional teams, ensuring clarity of purpose, high performance and collaboration.

• Build a culture of innovation, operational excellence, learning and continuous improvement.

• Ensure clear OKRs, KPIs and performance measures aligned to organisational strategy.

Key Skills & Competencies

Leadership & Strategy

• Visionary leadership across technology, data, AI and digital experience.

• Strong ability to translate business priorities into clear strategic roadmaps.

• Skilled in cross functional collaboration and organisational influence.

Technical & Functional Expertise

• Deep understanding of SaaS, cloud, platform engineering and web technologies.

• Strong grasp of data governance, analytics, integration and information security.

• Knowledge of digital experience, product, UX and modern delivery practices.

• Practical experience with AI‑enabled tooling and digital transformation.

Operational Excellence

• Proven ability to lead high-performance teams and large cross‑functional programmes.

• Skilled in budget oversight, prioritisation, governance and risk management.

• Strong vendor management and partnership development capability.

Applications close 29th May 2026 11:59pm.