• Contribute content and communications support for internal channels and programs

• Work with colleagues across departments to source stories, wins and updates that strengthen employee engagement.

Events, Campaigns and Community Support

• Support communications and advocacy programs around TM Forum's flagship events and initiatives.

• Help deliver media sponsor programs.

• Develop event content, promotional assets and advocacy materials that encourage employee participation and amplification.

Executive Communications Support

• Work closely with the Head of Communications and External Communications Manager to build executive profiling programs.

• Assist with speaker programs, social strategy, media opportunities and content to grow executive profiles as industry influencers.

Measurement and Reporting

• Monitor advocacy, social and engagement metrics.

• Produce regular insights reports on content performance, audience engagement and GEO.

• Use data and insights to recommend improvements and identify new opportunities.

Skills and Experience

Essential

• 2–5 years' experience in a communications, social media (particularly LinkedIn and YouTube), PR, content, internal communications or related roles.

• Excellent written and verbal communication skills.

• Strong content creation and storytelling abilities.

• Experience supporting social media programs.

• Strong organizational skills and attention to detail.

• Confidence working with multiple stakeholders and managing competing priorities.

• A proactive, self-starting approach with the confidence to work independently and take ownership of projects.

• Demonstrable creativity and the ability to turn ideas into engaging content and advocacy opportunities.

• Curiosity about emerging communications trends, platforms and AI-enabled ways of working.

• Willingness to challenge conventional approaches and bring fresh ideas to the team.

• Understanding and interest in LLMs and how they can support delivery output.

• Experience using media intelligence platforms (e.g., Meltwater, Muck Rack) and social media scheduling tools to support content planning, measurement, reporting and media relations activities.

Personal Attributes

• Bold and willing to try new approaches.

• Creative, resourceful and constantly looking for opportunities to increase impact.

• Highly proactive, with a bias towards action.

• Comfortable working with ambiguity in a fast-changing environment.

• Naturally curious and eager to learn.

• Collaborative and relationship-oriented, while also able to work independently.

Desirable

• Experience supporting advocacy, ambassador or influencer programs.

• Experience working in a telco or technology company, agency or B2B environment.

• Familiarity with social media analytics and reporting tools.

• Experience creating content for both internal and external audiences. Basic familiarity with Canva and video editing is a plus.

• Understanding of media relations and digital communications.

• SEO & GEO experience is desirable.

What Success Looks Like

Within your first year, you will:

• Help establish and scale TM Forum's advocacy and influencer programs.

• Increase employee engagement and participation in advocacy initiatives.

• Grow engagement and amplification across key social and community channels.

• Enable members, partners and employees to become powerful advocates for TM Forum's mission.

• Contribute to stronger awareness and engagement around TM Forum's events, research and industry initiatives.

• Help build a communications function designed for the next generation of influence.
  
  Diversity & Inclusion at TM Forum

  At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.